Terms & Conditions
Refunds & Cancellations
A £5 administration charge will apply to all refunded bookings.
In the first instance, Weymouth BID Ltd will endeavour to move a customer’s booking to another date/time to suit, rather than cancel a booking. If the customer insists on cancelling their booking, or an alternative date/time is not available, Weymouth BID Ltd will refund the amount taken for the original booking but will charge an administration fee of £5 per booking (not per ticket) to cover the staff time needed to process the refund.
Requests for refunds must be made at least 24 hours ahead of the session time. A refund request made after this time will not be processed.
Your commitment to us
When you confirm your purchase, you are accepting that these terms and conditions form the basis of any contract between Weymouth BID Ltd and yourself.
No contract exists between you and Weymouth BID Ltd for the sale of any tickets until we have received and accepted your order and received payment in full. Once cleared funds are received, there is a binding contract between us.
Prices
The description and price of tickets you order will be shown on Weymouth BID Ltd website (www.weareweymouth.co.uk/ice-skating) at the time you place your order. Prices are in UK Sterling and inclusive of any applicable taxes. We accept most major credit and debit cards in partnership with our payment gateway.
Online Booking
Please bring along your printed ticket or we can scan it from your smartphone. Once purchased no ticket may be resold. We reserve the right to refuse entry to late arrivals. Prices are correct at time of going to press and are subject to change without notification.
Online Security
To ensure that your online shopping experience is secure, your credit / debit card details will be encrypted on a secure server.
Limitation of Liability
Weymouth BID Ltd total liability for in contract shall be limited to the price paid for the goods.
Weymouth BID Ltd will not be liable in any amount for failure to perform any obligation under this agreement, if such failure is caused by the occurrence of any unseen event beyond its reasonable control, including without limitation Internet and Communication outages, fire, flood, war or act of God.
Weather
The Ice Rink is open come rain or shine. Please dress according to the weather conditions on the day. Climatic conditions may cause a layer of water on the ice surface, this will not affect your skating and does not make it unsafe to skate. Although you may get wet if you fall over!
Minimum Age and Adult Supervision
For all sessions the minimum age for children to skate is 3 years old. All 3 to 8 year olds must be accompanied on the ice by an adult (18 years old and above) in skates.
Maximum of 3 children under the age of 8 per adult.
Ages 9-12 years must be accompanied by an adult (the adult need not be skating).
It is suggested that a skate aid is booked for little ones to help them find their feet on the ice. Double bladed ‘Bob’ skates are also available for young children. Parents must judge whether their children can skate safely.
In the interests of safety, babies and children cannot be carried on the ice.
Skates
Skate hire is included in the ticket price. If you wish to bring your own skates please ask a member of staff to check their condition and suitability for our rink.
Smoking, Food & Drink
Strictly no smoking, vaping, eating or drinking on the ice.
Ice Rink Safety
Please ensure you read and abide by the SAFETY RULES AND REGULATIONS displayed around the Ice Rink. If you are unsure or need advice please do not hesitate to contact a member of staff who will be pleased to help you.
First Aid
There is a first aid point within the skate exchange area. In the unlikely event you or a member of your party should need first aid treatment, please alert a member of staff. A first aider will be available to assist as required. We will need to record details of the incident and of the person/s involved at this time.
Weymouth BID Ltd Ice Rink Risk Assessment Statement
Please note that all users of the ice rink skate at their own risk. Skaters and spectators are deemed to have knowledge of and assume the inherent risks which include, but are not limited to, the following:
Injuries resulting from collision or contact with other skaters
Injuries resulting from falls
Please ensure you are physically able to skate. Skating is NOT suitable for pregnant women or anyone with a heart, back, knee or hip condition. Do advise ice rink management if you, or anyone in your party, has a medical condition that may be affected by skating, lighting, loud music etc.
Closure Statement - Ice Rink/Santa’s Grotto
In exceptional circumstances and at the sole discretion of the Weymouth BID Ltd management the Ice Rink or Grotto may need to be closed. In this event patrons will be given the opportunity to transfer their tickets to an alternative session of equal value. If this is not possible a full refund will be given. A refund will only be given on presentation of the original tickets within 28 days of the cancelled session.
The Weymouth BID Ltd management reserves the right to refuse entry/eject patrons from the Ice Rink or Grotto without refund. The management decision is final.
